Skip to content

Frequently Asked Questions

Frequently Asked Questions

OnPoint Properties are managed by four OnPoint office locations.

Our Raymond Office manages the following properties: Cascade, Colby Court, Garden Grove, Miramont, Raymond, and Rushmore. Call 208-577-7398.

Our Brentwood Office manages the following properties: Brentwood, Rose Hill, and Syringa Village. Call 208-336-3869.

Our Brookside Office manages the following properties: Brookside. Call 208-465-9052.

Our Saratoga Office manages the following property: Saratoga. Call 208-735-1600.

What if I have a maintenance emergency?

If you have an after hours maintenance emergency, contact our emergency on-call technician at 208-409-6732. If it is during normal business hours, contact our Raymond or Brentwood offices at the number listed above. If it is a life or death situation, please call 911.

What if I have a non-emergency maintenance repair?

You can call the Raymond, Brentwood, Brookside and Saratoga Property Management Rental offices at the numbers listed above to leave a message 24/7. Or call during office hours 9:00 to 6:00 Monday through Friday and 9:00 to 5:00 Saturday. If no one is available in the office, please leave a message with your address and phone number. The Leasing staff tours apartments throughout the day and may or may not be available at the time of your call. Maintenance requests can also be submitted here.

Where does OnPoint Property Management have apartment communities?

Currently we manage apartment communities in Boise, Meridian, Nampa and Twin Falls.

Does OnPoint Property Management accept Section 8 Housing vouchers?

Yes. OnPoint Property Management accepts Section 8 Housing vouchers at several locations including: Brentwood, Syringa Village, Comstock and Northside.

When is my rent late?

Rent is due on the 1st of each month, late fees apply after the 5th of each month.

Where do I pay my rent?

If you live in Cascade, Colby Court, Garden Grove, Miramont, Raymond, or Rushmore units, you can pay rent at the Raymond Office at 1428 N. Raymond St. Boise, ID 83704.

If you live in Brentwood, Rose Hill, or Syringa Village units, you can pay rent at the Brentwood Office at 3165 S. Apple St. Boise, ID 83706.

If you live in Brookside, Comstock, or Northside units, you pay rent at the Brookside Office at 2324 Sunnybrook Dr, Nampa ID 83686

If you live in the Saratoga unit, you can pay rent at the Saratoga Office at 651 Saratoga Dr, Twin Falls, ID 83301.

Or you can pay online.

As a resident what utilities am I responsible for?

Residents are responsible for having electric power services in their name and gas services if applicable. Residents are also responsible for a portion of the water/sewer/trash that is billed on a single combined invoice.

Can I have satellite service?

Yes, satellite service is available.

OnPoint Property Management is an Equal Housing Opportunity company.

Coming March 2023!

Lexington Sky Apartments in Caldwell, Idaho. 

Now accepting applications!