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Frequently Asked Questions

Applicants

  • What are the application requirements and who needs to fill out an application?

    All prospective applicants should refer to our Welcome Packet for information about our requirements. See here for the Syrina Village-Specific Welcome Packet.


    Any interested party over the age of 18 is required to complete an application!


  • Do I need renter’s insurance?

    Yes. We require that all residents have minimum of $100,000 in liability to landlord insurance. We also highly encourage residents to enroll in additional, personal property insurance. If you don’t have your own liability to landlord insurance plan upon move-in, AppFolio, our property management software, offers our residents the required coverage through Roost for only $9.50/month! 

    If, upon move-in, you have not provided proof of the required insurance, you will be automatically enrolled through Roost.


  • Where do I apply?

    Call or email the contact info from your desired rental listing.

  • I would like to add a pet. How do I do this?

    OnPoint Property Management accepts cats and dogs as pets. A pet must be approved prior to moving the pet into the residence.


    You must contact your rental office to fill out a pet addendum, and there is an additional deposit, one time pet fee, and monthly pet rent that must be paid before moving your pet in.


    OnPoint requires all dogs to be at least one year of age and under 35 lbs. The following dog breeds are restricted and will not be accepted as pets: Pit Bull Terriers, Staffordshire Terriers, Rottweilers, German Shepherds, Presa Canarios, Chow Chows, Doberman Pinchers, Akitas, Wolf Hybrids, Alaskan Malamutes, Siberian Huskies, Mastiffs, Cane Corsos, and Great Danes.


Rental Payments and Leases

  • When is my rent due, and when is it late?

    The rent is due on the 1st of the month. OnPoint Property Management has a 5 day grace period and will assess a late payment of $50.00 to anyone that pays their rent after the 5th day of each month. Subsequently, after the 5th day, the tenant(s) will also receive a 3-day notice to comply or vacate which incurs an additional $50 fee.

  • How do I pay my rent?

    All rent payments can be made online through the resident portal by logging in at the below link.


    Resident Portal


    If you need to pay with a check or money order, you can mail or drop your payment at your rental office.


    Please note a $10.00 payment processing per note is applied to all payments made by check, money order, or cashier’s check. We are unable to accept cash payments or credit card payments in the office.

  • What do I do if I can’t pay my rent on time?

    If you know you will not be able to pay your rent on time for the month, please make contact with your rental office as soon as possible. 

Maintenance and Repairs

  • How do a submit a request for maintenance repairs?

    You can submit an online maintenance request by logging into your resident portal at the below link.


    Residents Portal


    Additionally, you can email or call your rental office to submit a maintenance request.


  • What do I do if I have a maintenance emergency?

    For fire, medical, gas smell, or any violence/imminent danger always call 911 before you contact our office.


    If you have an after-hours emergency involving plumbing, heating/air conditioning in severe weather, or other maintenance repair that can not wait until the following day, please call our emergency number 

    (208) 409-6732.


    For Twin Falls emergencies, call (208) 805-7937.

  • What is considered an Emergency Maintenance Issue?

    Our rule of thumb is – 


    Fire: If there is a maintenance issue that poses a risk of fire (i.e., stove not turning off, outlets sparking, etc.)


    Flood: If there is a maintenance issue where your apartment is at risk of water intrusion (i.e., overflowing toilet, leaking pipes, etc.).


    Blood: If there is a maintenance issue that poses a risk to your health (i.e., heating/air conditioning in severe weather, broken windows/doors that are unable to be secured for personal safety, etc.)


    Please note: 

    • Any lock-out calls will be referred to a locksmith. Our on-call maintenance team will not respond to these calls.
    • Our on-call maintenance team should NOT be used for maintenance issues that do not fit the above criteria. 
    • OnPoint Property Management reserves the right to assess fees for maintenance if the repair is deemed necessary to remediate damages caused by tenants and/or occupants and their guests.


Move-Out

  • What do I need to do if I want to move out?

    If you plan to move out, you will be required to submit a minimum 30-Day Notice to Vacate. This notice is available under the documents tab on our website. You must provide all information included on this 30-Day Notice to Vacate for it to become effective. 


    You will also want to check your lease to ensure that you are not vacating before the end of your signed lease. If you do plan to vacate before the final date of your lease, you may subject to a Reletting Fee, as detailed in §24 (f) of your lease agreement.


  • Can I clean the apartment myself?

    While we do encourage you to exercise your best efforts to return the apartment to the condition it was upon move-in, we do understand that moving is a strenuous process. With all our rentals, we use professional cleaners to ensure that each apartment is delivered in the best condition possible, so, while cleaning your apartment will drastically decrease the charge of unit cleaning at move-out, it may not release your responsibility for this cleaning fee, which will be taken from your security deposit upon move-out.

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